I bought my wife a 9c a few months ago. About 10 rounds into the first mag, the white dot from the front sight popped out. I called S&W about what to do. They sent me a new front sight, asked if I wanted a FREE mag extension. When the box arrived, they had also included another 12 round mag with the extension and a ball cap. Either someone had a really good morning, or they had just been fired.