Absolutely, send it in for service. Mine has a long pull as well, but it kicks over reliably. I must admit that I wish the trigger pull was a little shorter and smoother. I was hoping it would be more like my Kahr PM9, but instead, it is more like my Ruger LCP...maybe even a bit longer than the LCP. In general I like the pistol, but my complaints would be the trigger pull and the laser. I have been practicing with dry firing with laser turned on. By focusing the laser on a target while I pull the trigger I am trying to improve my ability to keep the laser steady and without wobble. I wonder if there are any "gunsmithing" adjustments that could be done to improve the trigger. Not saying I would attempt it, but maybe a trained gunsmith would know how to smooth it out.