Mine has been at S&W for 3 1/2 weeks. A week and half ago they told me that they would be replacing my BG380 with a new one, but last week they told me that Engineering was testing a new fix to the problem and that mine should be fixed within 10 days. What gives???? I told them that I understood that the new EABxxxxx series fixed the problem and why didn't they just send me one of those. I didn't get an answer, except for that Engineering was working on it and mine would be fixed as soon as possible. I guess I will call them again next week to see what progress is being made.