I called S&W today, after being transferred a few times, I talked to a gentleman who was very interested in more information about what happened. They wanted the gun shipped to them immediately and emailed me a prepaid packing slip. He even asked me if I had taken any photos of what happened or shared with anyone about my experience. I was honest the whole way through. He told me they would take a look at it and it may take a while, but they will get back to me with what they thought happened. Now we wait...