I doubt you will even get a response from customer service. I sent them an e-mail to ask about sending mine back for service. And that was 2 months ago and still have not had a response back from them. I am glad I called or I would still have been waiting. It would have been nice to save the $150 on buying mine, especially for being a "beta tester" for their so called proven product. Heck, I am still waiting for my transfer fee to be refunded back to me after my frame replacement. I guess after getting kicked in the balls like this from S&W, I will definitely remember this next time I am in the market for a new firearm. I was in the market for a M4 style .22 rifle, but won't even look at a M&P 15-22 now!!