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first of all try this link.. this might help you out... I have a feeling that if i saw this i would have never bought it. there is some useful info in here.
Smith just got mine, after takeing a lot longer than 2 days to get there. I think it being holidays and with the snow we had here on the East coast. I 'll cut them some slack.
I am sorry that you are having problems like alot of people on here have had.
I believe if you pack,send it back to smith they will fix it or if you want to fix a brand new gun I believe they might send you the buttons and you can fool with it.
Good luck