Seems clear cut to me. There's no warranty on the weapon yet you still want them to repair it for free. When in hell did everyone decide that they were entitled to everything for nothing?

When I bought a used former Kentucky State Police Model 1076 that needed a new extractor and extractor spring, I was told I would have to pay for the repair because the pistol's prior government service invalidated the lifetime warranty. Instead of whining on an Internet forum about it, I paid the repair bill and received the repaired pistol back in short order.

As I see it, you have two choices. Either pay to have the revolver repaired or sell it and let someone do what's necessary.

BTW, refusing to do out-of-warranty repair work for free has NOTHING to do with "customer service."

__________________
Steve
NJ State Trooper (rtd)