Last night I found a e-mail address for one of the senior officers of S&W on their corporate website, and I sent an e-mail outlining my issue. I wasn't really expecting a direct response, but maybe eventually I'd hear from someone. Well, today I got an e-mail from the officer, apologizing for my experience and saying that my magazines had been shipped today!
It's too bad it wasn't handled sooner, but I am impressed that the officer took the time to check personally and respond personally.
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