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Old 12-16-2011, 11:59 AM
SWAT I SWAT I is offline
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Default Smith & Wesson Quality Customer Service

I am an LEO and range instructor for my department. I purchased a BG 380 this week. Lubricated, dry fired, and broke the firing pin within two days. I believe the individual who made the thoughtful YouTube on this is correct. There is a design flaw.

In general, I am not a fan of the 380, but have some specific applications for this pistol. We see a lot of functional problems with these pistols, and the balistics are marginal at best.

I am a fan of S&W and many of their products. In my expereince, they are ethical and thoughtful in dealing with problems. And they certainly listen to their customers. I communicated with customer service, and notified the chief armorer and my regional sales manager, both of whom are highly qualified and steller individuals.

Customer service is aware of this issue and it is being addressed. I am confident that the issue will be resolved.
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