I ordered a holster from him about 4 or 5 years ago for my 642. It didn't show up for a while so I e-mailed him and asked what the problem was. He told me it had shipped out 2 weeks earlier. He then told me he would send me another one. I received it just a few days later.
Then received the other one about a week later. I have no idea where it had been. I e-mailed Robert and told him that I received my first one after all and he told me to keep it for my trouble.
He's a stand up guy with great customer service.