Never understood what was so great about thier customer service. I had complaints that were never adressed, emails that were never answered, and recently I sent a gun in for repair, it took several contcts, and several weeks to get a shipping label, and after I sent it in, they never told me they recieved the gun. After 2 and a half weeks, and 3 emails asking about the missing gun, they told me they got it a couple weeks ago, and the turnaround was 4 weeks.

I emailed springfield once about a repair, got a response within a couple hours, had the gun in the mail the next day, and it was back at my house the next week.

Given a choice to have SA and S&W side by side, I'll take SA every time.