Hello Everyone,

Thank you for all of your support and comments regarding my Performance Center 627 which had jammed up a couple times. I wanted to follow up and let everyone know how it all worked out. As I noted, the gun had jammed, froze solid, a couple of times so I sent it back. They replaced the firing pin and bushing, and send it back to me. After 69 rounds it jammed again, so I sent it back in early February.

I included a letter describing the facts, and told them that every manufacturer occasionally makes a "lemon", and told them that to remedy the situation I wanted either a refund, or a replacement revolver. I also included a photo copy of my receipt from the gunshop to show what I paid for it.

Well, I have excellent news! This past week I received a check from S&W for the retail price which I paid for the gun, $1,239.99. That is alot of money to spend on a revolver which didn't work right, and so I am thrilled that they stood behind their product, and supported their customer.

Excellent customer service from Smith and Wesson!