I have owned just about every brand available at one time or another. Issues do occur with them all eventually. I live 35 miles from Glock, Inc. in Smyrna, GA so I drive guns up there for service and wait on them. For some reason, they treat me like a rich relative. The few issues I had with S&W's were issues caused by previous owners. These were resolved promptly and at reasonable cost. With one exception. I had a few unpleasant exchanges with a lady named Kay or Kate Fredette over Wather P22 magazines. She refused to send me six replacement magazines for my three pistols until I proved I owned three of them. I had to mail her a copy of my sales receipt from Vance's in Ohio.