I have been shooting S&W revolvers for 42 years. I have owned and carried many different S&W models. I currently own 4 S&W revolvers, and purchased a BG38 about a month ago. This gun is junk. Why? Forget the cosmetics; the gun has a serious issue with the newly designed gear which rotates the cylinder when the trigger is pulled. It is a roll of the dice that the gear is locked into place when the trigger is pulled. Believe me, I have tried to give this revolver a chance but I would never bet my life on this revolver. Also, I have visited three gun stores that were selling the BG38, and I was able to duplicate the problem every time. The shop owners seemed surprised but even they could get the revolver to fail to rotate the cylinder. When this happend the gun will click like it is striking the firing pin, but it does NOT.

Emailed S&W support a week ago. No reply. Will phone them on Monday.