Update on my Shield:
I called Smith and Wesson this morning, I was told that because this is such a new gun a parts list wasn't available to the customer service reps. They couldn't just send me an ejector and that I would have to return the pistol for warranty repair. They also couldn't guarantee a turn around time. I'm not very happy right now with Smith and Wesson! When I asked how this could have happened, how this pistol got through quality control, I was told that if the gun fired, that it was considered operational and would indeed pass a final quality control check. Wow! This isn't something I would expect from a company the size of Smith and Wesson.

I now have to send back a pistol that I waited seven months for with no guarantee of when I'll get it back! Way to go Smith and Wesson!