I don't use a "one strike policy" on anyone and have many times been thankful that someone didn't use one on me. Grace where possible, force where necessary. Personally, I would cut them some slack. OVERALL they are first class. Ditch CTD or Botach or some other proven scoundrel. But if you ditch the likes of Midway, you will soon be making your own stuff because on-one will be qualified to sell to you.