I've said this before but, several years a very big gun store owner was rude to me, to the point he called me at home to apologize to me. I didn't set foot in his store for about 2 full years. I took my business and all my referrals to a small shop 3 miles away. That owner kept track of the purchases related to me- $52,000.00 in 2 years. Did the other guy go broke or out of business, not at all, but he knew he was missing a good customer. But even in these times of "vast sales", the owning family of that big shop are polite. I still think they would prostitute themselves for 25 cents, but at least they can be cordial! And I take all the business I can elsewhere-same for referrals! Ivan