I contacted S&W both by email and by phone. I got promises of getting a FedEx return label to send the gun back but they have not followed through. I am not impressed with their customer service. They are friendly on the phone but if they do not follow through with what they tell you, I don't have much respect for doing business that way.

I must have gotten a hold of the right customer service guy. I told him of my experience and within a few minutes, he sent the email with the instructions for returning the firearm.

I also noticed that the top rail may be at a slight angle with respect to the barrel. Hopefully, S&W will address the issues successfully. I really like this pistol and can't wait to get it back.