I talked to Dillon about a month ago. There was a 15 min hold time .I ask em about it .He said since the sandy hill shooting, the phones have never stopped ringing. Also Dillon has the best warranty of any thing you will ever buy . And I mean anything. I have a welding business and I have adopted there same no BS warranty .Its tuff but at the end of the day it makes you fell good that you took care of everybody. MJ