Sorry to hear your dilemma sir. Gander Mountain should be ashamed of selling you a rifle that MSRP's for $1619 for more than $1800, and then not providing you with any after-sales assistance ... that really blows. Definitely contact S&W, inform them of your previous work order number for the prior failure to cycle issue and identify your current failure to extract symptom. Before you pack the rifle for the return, fire the rifle until you get another failure to extract, and leave that fired casing in the chamber when you ship it back ... let the gunsmith extract it. Also, ask them if they want you to ship the magazine with the rifle as well ... if they do, make sure that it is noted on the work order and your packing list just in case the magazine is lost.