Wouldn't it be nice if we could rate product satisfaction like we do with rating Netflix movies, Ebay feedbacks and service companies requesting that we complete their customer surveys so that they might in turn improve those areas where they are falling short? Other than providing a return shipping label to return a product to S&W, what have they done to make their product and service better? Come on people, we're not dealing with products purchased from Walmart. We're dealing with purchases for self defense and personal protection. This is a company whose reputation for quality has always been "second to none" but that was the past. I not hearing that anymore! Consumers like David (DB4570) are giving the company a second chance to make this right. If that doesn't happen, he WILL move on! Now where is the product loyalty? Gone to another manufacturer, that's where! Good luck David! It is unacceptable!