Quote:
Originally Posted by frankcr
Did he send the RMA? What more could he do to sound interested in your problem other than offer to repair it?
Being disappointed with buying a pistol with problems is understandable, but bad mouthing someone who is offering to fix it is not too upstanding.
Hope it comes back in excellent condition.
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Bad mouthing? Seriously? I said he sounded disinterested. Not rude or discourteous, disinterested
I was on the phone with him, you were not. so I can say disinterested. That isnt bad mouthing, thats an honest observation.
His approach was robotic. How about an, i'm sorry to hear that our product was defective. We will do everything we can to get this gun squared away and back to you as soon as possible. Thats customer service.
At least to this consumer it is.
To answer your question. Yes RMA was emailed