I've owned way over 100 guns in my life(am 62)and still have 51 of them.Aprox 50% of them were(are) S&W handguns.I still have the 2 that have such a problem;a model 28 circa 1990 and a model 17 bought in '78.Quick maths: aprox 50S&W and 2 problems=4%quality control issues.As much as I like S&W handguns,that is way too much(when I was working as a national sales director,I'd keep harassing production VPs that accepted quality standards were around .5 of 1%malfunction).
But then,one must look at the cold facts;if I span that 4% over 40 years of buying their products,it comes down to .1 of 1%.
I guess if I'd be national sales director at S&W,I'd have to either change my tune or stiffel!Yes,I'll continue buying their products;still very good value for the price.
But I must add I understand you unlucky guys with such problems!That's where S&W must step in with an excellent aftresale service.And the real question is:are they?
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