They only need one person from this Company to read this Forum. Guess what level he is in at their shop. Tom S I have dealt with many world class corporations during my work career and when nessesary I go right to the top. I have always had a reply directly from them a well. In any GOOD Company the little guy does have a voice. These Presidents of Companies have Big Toes to step on if need be. Its one of the reasons they are in that position. A lot of people on here are waiting with you for a proper reply and outcome as well.