After knocking over my Model 2 Redding balance beam scale it was clearly damaged as the weights were very far off. I sent it to Redding just before Christmas and it arrived there the day before Christmas. I told them what happened and I did not expect it to be covered by warranty. I received it back today, repaired and with no charge for the work.

Not only did they repair it for free, they apparently didn't let the holidays slow them down. Pretty amazing service in my view.