I sent a pistol to them in May 2016, in June they called and told me they were going to replace the gun. I just picked up earlier this week. To be fair, Fedex lost it for 2 months so it actually took S&W "only" 4 months turnaround. I ended up using email contacts so that I had a record of what was said/promised. The few times I called I was told that it was waiting to be shipped only to be told in an email 2 weeks later that the gun hadn't been built yet . Just hope that they don't have to replace the entire gun, they put in an order and wait for a new one to be built (don't understand that, but whatever). Best of luck.