I just bought a 686-6 and it was the same way except for the sights. I called them on the way home from the gun store, they said the guns are fired for functionality, not cleaned and offered for sale. Mine was filthy and had rust where the crane closes. I spent almost 3 hours cleaning and polishing and boy were the efforts worth it. The gun is awesome, I'm over the shock of how it came and have a beautiful piece of art in my opinion. I'd be interested to see if they will polish it up for you, this is my first S&W but not my last!