I cannot believe that was a new gun. Maybe S&W can check to see if someone registered it for warranty reasons before or even if it was sold to you by the same shop that originally purchased it from them. Probably went to a distributor first, but there should be some type of paper trail. Honestly, and this is only my opinion, probably won't win me any friends, your gripe should be with the seller. I can't believe Smith & Wesson put out a revolver in that condition. I've seen them new in shops with a little residue in a cylinder from testing, but nothing as poor condition as yours. It would go a long way for them to refinish yours, but I don't feel like they owe you anything. Sorry. Now their inconsistent trigger pulls, that's another story.