I feel for the OP. I have terrible luck as a consumer.I got a defective toaster once. I have Anderson doors in my house but they don't sell replacement
windows for there doors. We buy $12 things wall Mart that are made in China and they work. I would expect a $600 or more piece of american steel to work properly. The trouble is if it doesn't work you can't just take it back to the store and exchange it. This, after the 10 day wait, can take a week or two longer. VERY disappointing to say the least. Good luck hope it turns out ok. Also after they fix it keep it and shoot it!