Wow. Not sure what is going on in your case, but I have several 3rd gens including a mint 5906 that I've probably put 2000 rounds through. A month ago or so the extractor tip broke off. I called S&W and in 5 minutes had a pre-paid return label sent to me by email. Boxed it up and sent it in. Less than 2 weeks later it came back by FedEx fixed. Looks like they went over it pretty well.