Those are really strange looking to say the least. And they don't look like they were grabbed with a collet type bullet puller as the lead nose doesn't look like it was gripped at all. I'll be curious if Winchester ever gets back to you about what happened also.
RW, a collet style puller would have grabbed the jacket and not the lead. The collet doesn't have that much range of motion downwards to grab the lead. And the lead would have been squeezed and shiny and it isn't in that pic.
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