This may not make you feel any better... but most of us feel that the current S&W and the people who run them and many (most?) of the folks working for them and answering their phones are OBSOLETE to us, the real metal and wood firearms afficianados.

Me, personally, I feel like S&W is a key member of a huge list of people who are almost completely unqualified to know a damn thing or help in any way with 1-2-3rd Gen pistols. Those folks aren't the gun makers that I grew up with, they are low-wage parts assemblers. They put together tupperware guns like the guy at Wal-Mart who assembles display bicycles and coffee tables and patio furniture.

I absolutely understand why you called them, I'm annoyed that you got such a response but I'm hardly surprised even a bit.