In 1969 I bought an S&W Model 60 because of its resistance to "Southeast Asia." It was poorly manufactured and assembled. Smith wanted to refund the purchase price, but I insisted on an acceptable revolver. I believed the gun would be more desirable than money where I was going. To make a long story less long, Smith acquiesced. I did not fill out any forms or go through a dealer. They just shipped it to me Next Day Air.

That was 1969.

On the Forum, anecdotes of problems sometimes finish with the pistol being replaced. M&P Bodyguard 380s seem to be replaced more often than "J" frame revolvers. Nowadays, when Smith replaces your defective pistol, are you required to "do the dance" with with your LGS from which you pick up your new Bodyguard? Or can Smith just send it to you as though it is still 1969?