I sent a new Walther PPK/S back on a recall. I had never fired it. It did not have a scratch on it. I sent a note with it saying it was new, and I wanted to get it back in the same condition. When I got it back it had deep vise marks on the right side of the trigger guard. I called S&W and complained, I was very pissed off. They sent a label to return it, which I did. I then got a call saying when they started making them again, in several months, I would get a new pistol with the recall problem fixed. True to their word, they sent me a new pistol.