Originally Posted by gc70

I had a Rock Island replaced and my turn-around time was about a week.

My son had a SIG replaced and his turn-around time was between two and three months. However, when he called about the slow turn-around, he found SIG did not have his gun in stock. SIG gave him the option of waiting for the next production run of his specific gun or taking a substitute; he took the immediately available version of his gun with a different finish.



Different manufacturers ship replacements in different ways. While Ruger is well known for only shipping to a FFL, both SIG and Rock Island shipped my and my son's guns directly to us. The manufacturer records receipt of the old gun from a customer and records the number of the replacement gun sent to a customer.