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Old 07-15-2017, 10:12 AM
LAA LAA is offline
Join Date: May 2015
Posts: 457
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Originally Posted by Rule3 View Post
Why does everyone tout the great Dillon Customer service and no questions asked??

Their CS should never have to be used, right?

To quote someone "It shouldn't have broke in the first place!"

If the quality is so good then it should last forever and no one should have to replace anything,

Why does Dillon sell a replacement part kit??? So you do not "waste Time" waiting for a part mailed to you??. Time is money!

Anyway.Several places sell them

Brownells has theirs, Forever Guaranty!
Much has to do with owner maintenance. Kind of like old time steam locomotives with oil/grease requirements. Keep 'em clean and oiled, and they last longer.

Experience shows, that high usage machines do wear (I think we all know that). Dillon does have a good record with replacing parts at little or no cost..........depending on the model number.
Note: Dillon machines with potential commercial use, don't carry lifetime warranties.

Replacement part kits are for people like me. High usage, and an occasional loss of a spring or two.

I do like Dillon, because they produce exceptional equipment, and will support the company.
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