Wow, lots of people coming down hard on the OP. As far as I can tell, he has not fired the revolver, nor would I with the problems he documents. Those who think it's only a leading problem or something that can be fixed by fired a couple of boxes through it, or suggest it can be fixed at home are apparently not reading the entire thread or looking closely at the pictures. In my opinion, S&W owes him a satisfactory product or a full refund.