I'm mainly a Smith defender here, but what's right is right, they need to make amends if they did it.

I sent a Colt SAA in for a poor job on the front sight and they returned it with a ding in the top strap. I sent it back, they replaced the gun.

Another Colt, a repro S70 in stainless came with a few light scratches on the top of the slide. I let that go in that instance.
Colt needs to package their guns better, too many loose objects banging around in their boxes.

I'd see what Smith says.