Quote:
Originally Posted by FhvnEd
I’m guessing the reason your folks couldn’t duplicate my complaint was the ammunition you use to test. All my gun failures came while shooting 115 grain American Eagle or Blazer Brass target ammo.
When I changed over to 124 grain Aguila 9mm Luger, the problem went away. I fired 500 rounds thru 3 magazines loaded with 5 rounds each. That’s about 33 times and I never had a single failure. That’s not to say it’s a perfect solution, as I think any S&W firearm should function properly with any ammo as long as it’s industry standard, and not be restricted to a minimum grain load. If it DOES have a minimum grain bullet load it should specify that clearly and in very large letters so the consumer doesn’t have these kinds of problems. I was beginning to suspect the gun had the return spring of an M&P 40 rather than the 9, but the spring is blue as all the 9s are.
I’m not completely happy with the result or the solution. I own several S&W pistols from the Performance Center 1911 45 to the M&P Shield 9mm to the M&P 40 and none of them have ever done this. So you might ask somebody in tech support or repair ‘why’. Rather than just right it off as “Can’t duplicate customer complaint” and move on to the next job, don’t just assume the customer is an idiot. Just because your folks can’t duplicate it, doesn’t make the complaint bogus. Ask yourselves ‘why’ can’t we duplicate it? What’s the customer doing that would make it fail? You bench test the gun under ideal conditions. Maybe the customer has positioned his hands in such a way as to put pressure on the slide stop and it’s keeping the slide from locking. Maybe it is the ammo, but if it is an ammo problem, doesn’t that make it a gun problem as well? Isn’t the gun supposed to function with 115 grain 9mm bullets? And if it does not, why not?
S&W really needs to do a better job at diagnosing the problems they are faced with. “Can’t duplicate customer complaint” is an easy way out and really does a disservice to Smith & Wesson and the customer who puts his trust in your products.
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I am in almost lock step with you on this issue, right down to wondering if I had the wrong recoil spring also. Same gun, 5" M&P 2.0. Waaay too many jams out of the first 5-6 magazines (actually after the first shot), brass landing on my face and forearms, and failure to lock the slide back maybe 2/3 of the time. Just bought it before 9/30, fired it Wednesday.
Now, I have owned and traded and/or shot as rentals or friends guns just about every currently manufactured 15-18 shot 9mm pistol, and never had this occur to the extent it did for me with this gun. IMHO it's likely these guns are way oversprung, as the OP is correct, it should function with 115 gr ammo. Maybe the brass doesn't sail into the next zip code, but the gun functions. When I see a deal for Federal 115 grain 9mm at a gun store, $175 for 1000 rounds, I jump on it, and shouldn't have to worry if it will function at an 80% rate in my M&P. It cycles 100% through a SIG MPX and 100% through a P320, and they work just as well with +P.
Even when I was familiarizing myself with the weapon, it struck me that the slide was hard to rack, for a 9mm. It's more like my Colt USMC M45A1 than a polymer 9mm.
I called S&W merely to ask about another RSA, and the rep listened and said I should return it, that too many negative things are in play. Stay tuned. And I don't intend to hijack the thread, merely add to it, or run along side.
Anyway, just my log on the fire.