I have received a shipping label from SW to send EZ in to resolve the issue of ejecting live rounds but have not sent it back yet. Yesterday I put another 200rds thru it and didn't have a single issue. Same ammo, same shooter and didn't clean it before taking it out yesterday. I'm hesitant to send it in for 3 failures out of 400+rds without a clear indication of problem or solution on a brand new design. I think I'll wait to see what others find out about same issue. This EZ is perfect for my wife for night stand gun so 3 failures still 3 too many.