Most reviews posted online tend to be negative in some way. The OP mentioned that in this case a number commented on the wait time.

In my experience these reviews are written by those who:

- Are after some sort of discount if not an actual freebie, and don't get it,

- Will complain about the smallest thing and be obsessive in documenting the complaint when a few seconds action on their part will fix it,

- Are put up by business competitors or simply online trolls who think it's funny to ruin someones business.

Thankfully the OP decided ot ask those who actually use EPS products for their experiences to help him make a decision.

Quality that'll last longer than my dog's attention span when there is someone new outside to meet takes time. Given EPS's long production history and the fact they are still a family concern the wait may not be a negative aspect at all.