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Old 06-14-2018, 01:33 AM
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Bullseye 2620 Bullseye 2620 is offline
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Join Date: Dec 2008
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Something is wrong with the revolver. You're not a gunsmith. Send it back while it is still in new condition. Call the factory and tell them you want to return the revolver to correct the problem and request that they send you a pre-paid shipping label. Follow their instructions. They will either repair the fault or send you a new gun.

When contacting customer service, have the model and serial number available. The information will help the service representative to expedite your request.

S&W customer service can be reached at 1-800-331-0852.
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