S&W no longer has factory repair centers; everything now must be sent into the mothership. S&W states to send them nothing but the gun when sending a gun in for repair, but the OP states that he received it back in the padded pouch that he sent it back to the repair center in. Also, the OP's first post with the pictures is his first post on this forum. He also claims to have posted a Youtube video. All this before contacting S&W.

Just sayin'............