I cannot imagine anyone at S&W allowing that gun to be shipped in that condition.

We all know the factory is not what it once was, but to have it locked up and look like that -I’d just call S&W, ask to speak with a manager, send him pictures in an email right then and stay on the phone while he/she looks at them in real time.

That is how I would do it, as that should work. And also make sure the manager can find out which person worked on that revolver so they can explain the situation as they saw it.

No way that should have gone out the door; maybe it was damaged in shipping, but that seems very unlikely. It would have to have been driven over to make it bend like that.

It will be nice to hear what happened.