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Originally Posted by Pisgah
Point #1 -- Not to question the original poster's account, but let's face it -- we have only his account, and nothing of S&W's side. Can a hammer pin break and a "yoke bolt" wear out in just 2000 rounds? I don't know. I don't recall ever seeing a service life stated for a 642. I do recall that when S&W's first unsuccessful, utterly pathetic .380 came out they made it clear that 2000 rounds was about as far as it would go.
Point #2 -- To the original poster, assuming you are giving us a complete and honest report, I feel your pain. You may well have a legitimate gripe that S&W should address. Assuming that you do -- what can we do about it? My suggestion would be to make further enquiries at S&W by phone or, preferably, letter and find someone who will listen to your plight. Nobody there is out to screw you, or themselves, by ignoring a real problem -- but being human beings, I am sure there is an employee or two there who may not be completely on the ball when it comes to customer service.
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It's an honest presentation of the facts. You can choose to believe them, be skeptical, or completely discount them.
A couple points in response to yours...
#1 When I sent the pistol in, I told them the 642 had a couple thousands rounds through it and specifically asked if that was close to the service life. I was told "no way, not even close."
#2 Like I mentioned in the original post...
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I wanted to post because I see others posting about how great the S&W Service Repair Policy is. I'm wondering if S&W is changing how they administer that policy.
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Others that are considering purchasing an S&W firearm based on perceptions about S&W's Lifetime Service Repair Policy (which is different than the actual 1 year warranty), may be able to use my information as a data point in making their decision.
My experience probably won't stop me from purchasing another S&W, but I'll definitely have a different view of the value I'm getting for the $$.