Originally Posted by Ziggy2525

I'm the OP. Just to make sure I'm being as clear and fair to S&W as possible, the Customer Service supervisor told me they evaluate two criteria for defects in material and workmanship.

#1 - Is there a metallurgical issue with your specific pistol.

#2 - Are there other pistols in the same manufacturing lot as yours that have the exact same failure as yours.

If the answer to both of those questions is no, then he said it's considered normal wear and tear and not covered by the lifetime service repair policy, whether the pistol has been fired one time or 100,000 times.

To me that doesn't seem to account for normal variations in manufacturing processes.