I agree with this:
"Send a letter (certified mail), to the president, and make it signature on delivery. Tell them you are dissatisfied with the outcome and will never purchase another S&W product again. Might get a different result."
Letters sent to P. James Debney (CEO), Jeffrey D. Buchanan (CFO), Leland A. Nichols (COO), would likely light a fire under someone in a big way.
Worth a shot. If all is as you say you should not let this stand.
Good Luck!
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