I agree with this:
"Send a letter (certified mail), to the president, and make it signature on delivery. Tell them you are dissatisfied with the outcome and will never purchase another S&W product again. Might get a different result."

Letters sent to P. James Debney (CEO), Jeffrey D. Buchanan (CFO), Leland A. Nichols (COO), would likely light a fire under someone in a big way.

Worth a shot. If all is as you say you should not let this stand.

Good Luck!