Charter Arms shines in the customer service area. Here is an example
I have posted before, but in case you missed it:
I bought an Undercover, but didn't care for the boot grips that came on
it. I called Charter Arms, not noticing that it was very early in the morning.
A man answered. I told him about not liking the little boots. He said I
will send you a pair of full size grips, and asked for my address. I asked
can you do that? He said I think so, I'm the president.
When his package came it had the full size grips, some smaller wood
grips, and some Barami "hip grips".
I don't think that would happen at S&W.

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In Omnia Paratus