Shooter,

They usually sent the label by email and you have to print it.
When they sent mine, I gave it time and it never came. The
rep got the email wrong. I called back and asked them to resend it, and they stayed with me until I received it in my email.

Printed the label, boxed it up and sent it on. They got it in 3 days.
Unfortunately for me, it arrived during their annual shutdown.
Labor Day also set it back. Mine is supposedly repaired but in the shipping dept. Last week, rep advised shipping is behind at least
2 weeks. Rep told me to check back next week if I didn't hear from them